A: In order to meet the financial needs of different customers, we offer installment payment and finance lease options. We will formulate specific payment plans and conditions based on your purchase situation and credit assessment. Please discuss these options with our sales consultant at the time of purchase.
A: Purchasing a charger usually includes the following steps: first, communicate the needs and budget with our sales consultant; second, select the appropriate product model and configuration; then, confirm the order and price; finally, complete the payment and arrange delivery. Our sales consultants will guide you through these steps and ensure a smooth process.
A: In order to ensure on-time delivery and installation, we will provide a detailed schedule including production, shipping and estimated arrival time after confirming the order. Our project management team will closely monitor the progress of your order and maintain communication with you to ensure that the installation team arrives on time and completes the installation work.
A: We understand that different customers may have different financial needs and purchasing power, so we can provide customized financial solutions. This may include installment payments, leasing or other flexible payment options. Please discuss your specific needs with our sales consultants and we will do our best to provide a solution that fits your budget.
A: We are committed to providing high-quality products and conducting strict quality inspections on each charger before leaving the factory. In addition, we can provide trial or demonstration equipment so you can experience the product's performance for yourself. During the purchase process, our sales consultants will also provide detailed product information and technical specifications to ensure that you have a full understanding of the product you are purchasing.
A: Our chargers are generally designed to be plug-and-play and require no special power configuration. However, depending on the installation environment and the customer's specific needs, additional hardware equipment may be required, such as power converters or dedicated power distribution equipment. Our technical support team provides detailed configuration recommendations and solutions before installation.
A: We use professional packaging and transportation services to ensure the safety of the equipment during transportation. In addition, we can also provide customers with transportation insurance in case of accidents. During the transportation process, we will pay close attention to the logistics information and communicate with customers in a timely manner to ensure the safe arrival of the equipment.
A: Normally, the installation and commissioning costs of the charger are included in the product price. However, in some cases, additional costs may be incurred if special site installation or additional technical support is required. For specific fees, please confirm with our sales team before purchasing.
A: We understand that customers may have special needs in logistics, so we provide customized logistics solutions. Whether it's emergency delivery, special packaging or insurance services, we have the support. Please inform us of your specific needs when placing your order and we will do our best to meet them.
Address：No. 22 Hangming Road, Hangtou Town, Pudong New District, Shanghai, 201316 China
Telephone：+86 13795245263
E-mail：waimao@shineng.com
