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COMMON PROBLEM
Common problem
  • Q: Does the charger have network connection function for remote monitoring and control?

    A: Our smart charger supports network connection, and users can remotely monitor and control it through the Internet. This means you can check charging status, adjust settings or receive alert notifications from your smartphone or computer anytime, anywhere.

     

  • Q: Does the charger support integration with other energy management systems?

    A: Yes, our chargers are designed to be highly compatible and can be integrated with various energy management systems. This enables users to achieve centralized monitoring and management of energy, optimize energy usage efficiency, and potentially achieve cost savings.

     

  • Q: Does the charger support customized software functions to meet specific business needs?

    A: Yes, we provide software customization services and can develop customized software functions according to customers' specific business needs. Whether it is energy management, data analysis or user authentication, we can provide corresponding solutions to enhance the applicability and efficiency of chargers.

     

  • Q: What is the compatibility of the charger? Can it be adapted to new battery technologies that may appear in the future?

    A: Our chargers are designed with future compatibility in mind and adopt a modular and upgradeable design. This means that as new battery technologies emerge, our equipment can adapt to these new technologies by replacing corresponding modules or performing software upgrades to ensure long-term use value.

  • Q: Is the charger designed with scalability in mind for future upgrades or added functionality?

    A: Yes, our chargers are designed with scalability in mind. Our modular design allows users to easily upgrade hardware or add new features based on future needs. This ensures the long-term investment value of the equipment and adapts to technological development trends.

  • Q: Does the charger support personalization, such as a specific color or company logo?

    A: We understand our customers' needs for product personalization, so we provide customized services, including spray painting in specific colors, printing of company logos, etc. Please discuss your customization needs with our sales team before placing an order, we will provide corresponding solutions according to your requirements.

     

  • Q: Can the charger work properly in extreme temperatures or harsh environments?

    A: Our chargers are designed with different working environments in mind, including some extreme temperatures and harsh environments. Equipment usually has a certain protection level and temperature adaptation range. For specific environmental adaptability and protection level, please refer to the product specifications or consult our technical support.

  • Q: Does the charger support multi-language interface and operation?

    A: Our customized chargers take into account the needs of global customers and support multi-language interfaces and operations, including but not limited to Chinese, English, Portuguese, etc. Users can choose the appropriate operating interface according to their own language habits to use and manage the device more conveniently.

  • Q: Does the charger have energy-saving mode or standby mode?

    A: Yes, our smart chargers have energy-saving mode and standby mode. In standby mode, the device consumes less energy while remaining ready for use. The energy-saving mode further optimizes energy use, reduces unnecessary power consumption, and helps users reduce operating costs.